Customer Service

Contact Us

Email:  Sales@PineRidgeArtCenter.com
Phone: 515 231-8192

Original Art

When ordering original art, please be aware that your art will be similar to the photos on our web site but that each piece will be unique. With original art and custom orders, your payment is held in escrow until art is delivered by the artist. You will then have the opportunity to view photos and approve the piece before it is shipped. 

Custom Orders

We welcome custom orders and invite you to contact us if there is something you'd like to order that you don't see on our web site. Please note that some custom orders may not be refundable.

Shipping

Smaller items are shipped via US Postal Service. Larger items are shipped via UPS. A surcharge for shipping International orders will be billed separately to total the actual cost.

Returns

Items must be returned or exchanged within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include the receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you of the status of your refund.

If approved, your refund will be processed, and a credit will be applied to your original method of payment. It may take a few days for credit cards refunds to process. Please note that custom items and sale items may not be refundable.

Send returns and exchanges to:

PRCAC RETURNS
8019 NW 35th Street
Ankeny Iowa  USA  50023

You will be responsible for return shipping costs. Shipping costs on your original order are non-refundable; the cost of shipping will be deducted from your refund. If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.

Exchanges

We will gladly replace items if they are defective or damaged. To exchange an item, please email or call us first.

Gifts

If you would like to return an item from our store that you received as a gift (without receipt), you may exchange it for an item of equal value or request a store credit for the value of your return. Once the returned item is received, the exchange or gift certificate will be mailed to you. 

Privacy Policy

Your information is safe with us. We do not share information about our customers. 
Please enjoy shopping our secure web site.